Delivery & Inspection

We want your new outdoor piece to arrive beautifully and without surprises. Here is what to expect from the moment you place your order until it arrives at your home.

Where We Deliver

We offer Free Shipping in the USA on all orders delivered within the contiguous United States and Washington, DC. We do not ship to Alaska, Hawaii, U.S. territories or international destinations.

Order Processing

Most in-stock orders are processed and prepared for shipment within 1–3 business days. You will receive an order confirmation email when you order, and tracking information once your order ships.

Transit Times

Once your order has shipped, most deliveries arrive within approximately 5–10 business days. Timing can vary by product, manufacturer, destination, freight carrier and availability, and some oversized or specialty items may require additional time.

Freight Delivery Scheduling

Many larger products, such as saunas, spas, gazebos and pool houses, are delivered by freight carrier rather than standard parcel service. The freight carrier will typically contact you by phone to arrange a delivery date and time, so please make sure we have a valid telephone number with your order.

Who Needs to Be Present

  • An adult must be present to receive the shipment and sign for it.
  • Freight deliveries may require a scheduled delivery appointment.
  • Please plan for a clear, accessible area where the shipment can be placed.

Inspect Before You Sign

Please inspect every package and product carefully before signing the delivery paperwork. If you see any visible damage to the packaging or product:

  • Note the damage on the carrier's delivery receipt before signing.
  • Take clear photographs of the product, the packaging and any visible freight damage.
  • Contact us as soon as possible with your order number, a description of the damage and your photos.

We will work with you and the carrier or manufacturer to resolve the issue as quickly as possible.

Backorders

Occasionally a product may become temporarily unavailable due to high demand or limited manufacturer inventory. If an item you ordered is backordered, we will contact you promptly with updated availability and your options.

Questions?

Call 44-LAKEVIEW or email support@lakeviewoutdoorcompany.com.