Refund policy

Refund & Return Policy

At Lakeview Outdoor Company, we offer a 30-day return policy on eligible items.

Return Eligibility

To be eligible for a return, merchandise must be:

  • Returned within 30 days of receipt
  • Unused and in new condition
  • Returned with all original parts, accessories, manuals, and components
  • Returned in the original packaging whenever possible

Items that have been used, assembled, installed, damaged after delivery, altered, or are missing original parts or packaging may not be eligible for return.

Return Authorization

All returns require prior authorization from Lakeview Outdoor Company.

Please contact us before sending any product back so we can provide return instructions and, when applicable, a Return Merchandise Authorization (RMA) number.

Unauthorized returns may be refused.

Restocking Fee

Eligible customer-requested returns are subject to a 15% restocking fee.

The restocking fee will be deducted from the approved refund.

Return Shipping

For returns that are not the result of damage, defect, or an error on our part, the customer is responsible for return shipping costs.

We recommend using an insured and trackable shipping service, particularly for large or high-value items.

Original shipping or special delivery charges, when applicable, are generally non-refundable.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

Customers will not be responsible for return shipping charges or restocking fees when an approved return is due to shipping damage, a manufacturing defect, or an incorrect item sent by Lakeview Outdoor Company.

Please provide photographs of:

  • The damaged product
  • The packaging
  • Any visible freight or shipping damage

For freight deliveries, please note visible damage on the carrier’s delivery receipt before signing whenever possible.

Freight Deliveries

For products delivered by LTL or freight carrier, inspect the shipment carefully before accepting delivery.

If damage is visible, photograph it and note the damage on the delivery paperwork. Contact Lakeview Outdoor Company promptly so we can assist with the freight claim and determine the appropriate resolution.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method, less any applicable:

  • 15% restocking fee
  • Return shipping charges
  • Other agreed-upon non-refundable charges

Please allow additional processing time for your bank or credit-card provider to post the refund.

Non-Returnable Items

Products may not qualify for return if they have been:

  • Used
  • Assembled or installed
  • Modified
  • Damaged after delivery
  • Returned without required parts or components
  • Returned outside the 30-day return period

Certain custom, special-order, clearance, or manufacturer-restricted products may also have different return terms. Any special return restrictions will be communicated where applicable.

Permits, Codes & Installation Requirements

It is the customer’s responsibility to confirm that the purchased product complies with applicable local, city, county, state, HOA, zoning, permit, and installation requirements before purchase or installation.

Lakeview Outdoor Company is not responsible for permit approvals or local-code compliance requirements.

Questions or Return Requests

To initiate a return or ask a question about an order, please contact us through our Contact Us page or at:

Lakeview Outdoor Company
Phone: 732-333-7148
Email: support@lakeviewoutdoorcompany.com