FAQ

Answers to the questions we hear most often. If you don't see what you're looking for, our team is happy to help.

Is shipping really free?

Yes. We offer Free Shipping in the USA on all orders delivered within the contiguous United States and Washington, DC. We do not ship to Alaska, Hawaii, U.S. territories or international destinations.

How long will my order take to arrive?

Most in-stock orders are processed within 1–3 business days. Once shipped, most deliveries arrive within approximately 5–10 business days. Some oversized or specialty items may take longer, and you will receive tracking information when your order ships.

How does freight delivery work?

Larger items are delivered by freight carrier. The carrier will typically call you to schedule a delivery date and time. An adult needs to be present to receive and sign for the shipment.

Can I pay over time?

Yes. We accept all major credit cards, in addition to Affirm financing and Shop Pay. Choose Affirm at checkout to see monthly payment options, subject to approval. Terms vary based on what you qualify for.

What is your return policy?

We offer a 30-day return policy on eligible items that are unused, in new condition and complete with all original parts. All returns require prior authorization and, when applicable, a Return Merchandise Authorization (RMA) number. Eligible customer-requested returns are subject to a 15% restocking fee, and return shipping is the customer's responsibility unless the return is due to damage or defect. See our full Refund & Return Policy.

What if my item arrives damaged?

Inspect your delivery before signing. Note any visible damage on the carrier's delivery receipt, photograph the product and packaging, and contact us as soon as possible. We will work with you and the carrier or manufacturer to make it right, and you will not pay restocking fees or return shipping on approved damage returns.

Is assembly or installation included?

Installation is not included unless it is specifically stated on the product page. Many products require assembly, and some may require a qualified professional, such as an electrician, for installation.

Do I need a permit or HOA approval?

It is the customer's responsibility to confirm that a product complies with all local, city, county, state, HOA, zoning, permit and installation requirements before purchase or installation.

Are you an authorized dealer?

Yes. We work directly with the manufacturers and distributors we represent, so you receive genuine products backed by each manufacturer's warranty as provided by the brand.

Do you offer contractor pricing?

Yes. Contractors, builders, landscapers and designers can inquire about trade pricing on our Contractor Pricing page.

How can I contact you?

Call 44-LAKEVIEW or email support@lakeviewoutdoorcompany.com. We're available seven days a week, 9 AM to 5 PM Eastern Time.